Realz Casino Privacy Policy
Who Operates This Site and How We Use Cookies
The data controller for realzcasino24.com is Dreamline Ventures S.R.L., the operator of Realz Casino under Tobique Gaming Commission licence No. 0000071. We use cookies for account authentication, session security, and site analytics, grouped into strictly necessary cookies that keep you logged in and functional or analytics cookies that measure how the lobby and game pages are used. Analytics cookies can be declined from the cookie banner shown on your first visit without affecting your ability to play. Marketing emails, including offers and promotion updates, are only sent with your consent under Canada’s Anti-Spam Legislation, and every marketing message includes an unsubscribe link that takes effect immediately.
Exercising Your Rights and the Basis We Rely On
We collect and process your personal data on the basis of consent. Express consent is obtained before processing sensitive information such as identity documents submitted for verification, while implied consent applies to routine account activity like logging gameplay history. Some processing, such as retaining transaction records for anti-money-laundering reporting, is carried out to meet a legal obligation rather than on the basis of consent, and this processing continues even if consent for other purposes is withdrawn. You may request access to the personal data we hold about you, ask us to correct inaccurate information, or withdraw consent for processing that relies on it. Quebec residents additionally have the right under Law 25 to request that information be de-indexed from search results in certain circumstances and to receive a copy of their data in a structured, commonly used format.
Transferring Data Outside Canada
Some of our service providers, including payment processors and hosting infrastructure, may be located outside Canada. Where personal data is transferred outside the country, we rely on contractual safeguards with the receiving provider requiring a standard of protection comparable to Canadian requirements, and the transfer is limited to the data needed for that provider to perform its function, such as processing a deposit or a withdrawal request.
How Long We Keep Your Information
Account and transaction data is retained for as long as your account remains active, and for a further period after closure to meet record-keeping obligations tied to our gaming licence and anti-money-laundering requirements. When you close your account, gameplay and login access end immediately, but transaction and verification records already on file are retained for the applicable regulatory period before deletion. Cookie data expires according to the lifespan set for each cookie category and is not extended beyond that period.
Information We Collect From You
We collect the information provided at registration, including your name, date of birth, and email address, along with payment details submitted at the cashier when you deposit or withdraw. Identity verification documents, such as a driver’s licence, passport, or provincial photo ID and a proof of address, are collected when verification is triggered. Technical data, including your IP address, device type, and browser logs, is recorded automatically to secure the platform and diagnose issues, and cookies are placed as described above.
Who We Share Your Data With and Where to Complain
Personal data is shared only with third parties involved in delivering the service. Payment providers process deposits and withdrawals for the methods you choose, our identity verification provider reviews KYC documents, and game studios embedded in the lobby, including Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Play’n GO, NetEnt, Novomatic, Amusnet, OnAir Entertainment, and Playtech, receive the gameplay data needed to run the game sessions you access. Data is not sold to third parties for their own marketing purposes. If you believe your data has been mishandled and our team has not resolved the concern, you may complain to the Office of the Privacy Commissioner of Canada, and Quebec residents may also complain to the Commission d’acces a l’information du Quebec.
Contacting Us About Your Data
Requests concerning your personal data, including access, correction, or withdrawal of consent, can be sent to [email protected]. Include your registered email address so the request can be matched to your account, and expect an initial response confirming receipt within a few business days.